Stipulated hours / surcharge – Client is advised to take
note of the stipulated hours as guidelines to avoid
being subject to surcharge fee.
*7am - 3pm - * The time designated for the first session
begins at 7 am and to be completed by 3 pm will not be
subjected to any surcharge.
Should the client requests for early reporting before 7
am or have ended the first session exceeded the
stipulated time, a surcharge fee of $50/- per hour or
part thereof is payable to the photographer and/or videographer.
*7.30 pm - 11pm - * The photographer and/or videographer
will report for their evening task in accordance to the
time indicated on the invitation card.
* Note – The client will not be reminded of additional
charge should there be a change in time reporting before
official hour or ending the event after 11pm. Additional
hourly fee or part thereof is chargeable at $50/-.
place / time – It is a norm and procedure for the
photographer and/or videographer to first make his
reporting at the bride’s residence. The official working
time of the photographer and/or videographer begin/s
half hour prior to the arrival of the bridegroom. (e.g
if the groom is to arrive at the bride’s home at 10 am,
the photographer and/or videographer will report for
work at 9.30 am.)
All deposit made upon confirmation are not refundable
nor redeemable for any goods items equivalent in value
of deposit should the client cancels or postpone to
Transportation - The client is responsible to arrange
transportation to facilitate convenience to photographer
and/or videographer when traveling from location to
assignment surcharge - For a wedding dinner that takes
place on the following date or later, a surcharge fee of
S$200/- is required for the photographer and/or
Photographer’s shooting discretion – It is the liberty
of the photographer to carry out the shoot at his
discretion. Shooting style may differ in respect to the
working situation varies or differ from portfolio as
viewed during the meeting appointment.
inserts – The client is to provide the necessary photos
to the videographer for insertion to be used for video
presentation during the dinner event. Submission of
photos must be made no later than 3 weeks before actual
wedding event. It is the responsibility of the
videographer to exercise care and proper handling of all
photographic materials given. However, the videographer
is not liable to any loss or damage to the materials due
to unforeseen circumstances during the process.
*Note : photos for insertion (Size must not be smaller
than a passport photo or larger than 8” x 10” size).
– The company takes responsibility and exercise care
when handling all photographic materials such as tapes,
films, negatives, etc... In the case of accidental
damage to the films during photo taking or processing or
loss of materials, the company will replace the number
of rolls damaged or loss with full refund in amount (Sin
dollar) for deposit made.
Equipment Failure – The company will not be liable for
any form of compensation in terms of money or physical
goods in return should the equipment failed due to
At all times the company will ensure service
reliability, punctuality and professionalism to our
valued customers. However, the company will honour a
full refund in the event of unforeseen circumstances on
the actual day to the client to be as follows:
No show – reasons due to sickness, hospitalization or
other personal matters of the photographer and/or
videographer. The company will make a full refund of the
Replacement of photographer and/or videographer – should
the client decline the offer of a replaced photographer
and/or videographer, the company will make a full refund
of the deposit made.
In the event for an urgent need to substitute a second
photographer, a competent photographer will be arranged
to cover the assignment. No portfolio of the second
photographer will be shown to the client for
Collection schedule – Kindly take note of the different
schedules for the collection of photographic materials.
payment – A deposit of 30% is required upon confirmation
or booking. Full payment in settlement to the balanced
amount is required at the end of the wedding function.
Acceptance of contract – It is deemed with understanding
that the client has accepted the company’s terms &
conditions upon receiving the cheque as deposit even if
the client did not officially endorse his signature on
the contract form.
Cancellation charges – The client is subject to a
cancellation fee upon confirmation and booking. When
notification is made to cancel the booking, the booking
fees paid will be deemed to be forfeited.
supplies – All photos will be edited and inserted into
before handing over to the client. Upon editing, a
maximum of 95%
of photographs will be supplied to the client.
Promotional samples – The company reserves the right to
the use of photographs and videos for presentation to
facilitate his promotional purpose. This will be carried
out without the prior consent of the clients.
agreement is subject to the exclusive jurisdiction of
Singapore and Singapore Law shall apply.
We welcome your feedback. Should
you feel dissatisfied with our services, please contact
us at Tel: 6339-9336, Email:
Alternatively, customers may refer their complaints to
the BusinessTrust Secretariat if they are not
satisfied with the resolution of the complaint.
Complaints can be referred to:
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,